Connect your POS and cards

The Connections screen is where you give RTR the key it uses to read each restaurant’s POS and card data. RTR does not show a saved key back to you.

Only people allowed to change connections see the Connections link. Owner and HQ always can.

What the screen shows

There is one row for each restaurant. Each row has three columns:

• POS
• Card vendor
• Labour

Each cell shows one of these:

• Not set up. Nothing is saved yet.
• Connected. RTR has a key it accepted. If RTR has not yet read anything with it, the cell says “not read yet” under the status.
• Can’t connect. RTR could not use the saved key. Replace it.

Once RTR has read the feed, a cell also shows the time of the last read as “last ping”.

The vendors RTR offers today are Auphan for POS, Clover for cards, and 7shifts for labour. RTR saves a 7shifts key now but does not read labour data yet, so that cell stays “not read yet”.

A restaurant’s own key can be saved in the POS and Card vendor columns. A 7shifts key is saved once for the whole company, on the All restaurants row above the restaurants, and covers several restaurants.

Connect a restaurant

1. Select Connections.
2. In the restaurant’s row, find the column you want (POS or Card vendor) and select Connect.
3. Choose the vendor.
4. Paste the key from the vendor. Paste it as one line.
5. If RTR asks for an ID, type it. Auphan asks for the store ID and Clover asks for the merchant ID. Copy it from the vendor’s dashboard. Use letters and numbers only.
6. Select Check and save.

RTR checks the key with the vendor before it saves anything. If the check fails, nothing is saved and RTR says what to do next.

Clover

Make a new token for the merchant in Clover and name it “Read the Room”. Give it only these read permissions: Read merchant, Read order and Read payments. Do not edit or delete a token that is already there, because other systems may use it. Paste the new token only into RTR.

Connect 7shifts for the company

1. On the Connections screen, find the All restaurants row (Company login) above the restaurants. Only people who can change every restaurant’s connections see it.
2. Select Connect in the Labour column.
3. Paste the company key and select Check key.
4. RTR lists the locations the key reaches. For each location, pick the restaurant it belongs to, or Not one of our restaurants. Match at least one location to a restaurant.
5. Select Save. Nothing is saved until you do.

Replace a key or disconnect

1. Select the cell for the restaurant and column.
2. The panel shows the vendor, the ID RTR saved, the status, the last ping and who saved the key and when.
3. Select Replace key to paste a new key, or Disconnect, then Disconnect again to confirm.

Disconnect stops RTR reading that vendor for that restaurant and deletes the saved key. What RTR already read stays. A Labour cell that uses the company key opens the company key instead: disconnecting it stops every restaurant that key covers.

See who can change connections

Select Who can change connections to see which roles and which people can. Owner and HQ always can. The owner can select Revoke beside a person who was given access.