Identify yourself at a store iPad

A set-up store iPad shows a clock, the heading “Enter your punch ID” and a keypad labelled “Punch ID”. When you type your punch ID, the iPad names you.

Your punch ID is given to you; you cannot set it yourself. If you do not have one, contact support.

Identify yourself

1. Type your 4-digit punch ID on the keypad.
2. When the fourth digit is in, the iPad checks it. If it matches, it shows your name with a tick.
3. The name clears by itself after 20 seconds. Select Not you? to clear it at once, or start typing the next punch ID.

At this point the iPad only identifies you. It does not clock you in or out yet, even though the screen mentions it.

If it does not match

The iPad says “No match” with the restaurant’s name and “Check your punch ID and try again.” It also says how many more misses are allowed before it pauses.

After five punch IDs that did not match within 15 minutes, the iPad shows “Punch ID entry paused” and when you can try again. The first pause is 60 seconds. Ask a manager if you need to punch now.

If the iPad cannot reach RTR

It shows “RTR didn’t answer. Check the iPad’s Wi-Fi; it keeps trying.” Check the Wi-Fi and type your punch ID again.